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Job Description:

The Community Center Specialist is responsible for enhancing community relations and encouraging community partners to use the Shine Bright Community Center to host meetings and events. As the Subject-Matter Expert, this position will follow the strategic vision for the community center and hyperlocal community partnerships, cultivate relationships with local nonprofits and community partners, and maintain the reservation platform, reporting, and confirmed events.  This position will require strong analytical skills, sound judgment, effective project management, and exceptional communication skills. The Community Center Specialist will be highly visible, interact directly with nonprofits and community partners to accelerate the community center efforts and initiatives, and ensure events align with Community Affairs priorities.    Requires exceptional communication skills, strong analytical skills, sound judgment, and effective project management. A flexible working schedule, including evenings and weekends, is needed.  Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities:

• Responsible for enhancing community relations and driving community partners to the Shine Bright Community Center to host meetings and events.  The role is involved in planning short-term and long-term organization objectives at the Shine Bright Community Center. The Associate Community Center Specialist is assigned additional projects and activities to support the Community Affairs Team. The role will also coordinate special events hosted at the center that includes interacting and directing vendors and community partners. The role will lead a priority area of focus for the center such as financial literacy, workforce development or youth engagement. This includes developing and implementing a workshop series to support internal staff and the community at-large. The role will cultivate relationships with local nonprofits and community partners.  The role will follow the strategic vision for the community center and community partnerships.

• Subject matter expert (SME) on Discover's Community Center reservation process, policies, and procedures. As the SME, the role has the authority over the Shine Bright Community Center (SBCC) to interpret and implement management policies and operating procedures and apply them to the reservation process. Has the authority to make exceptions to policies or operating practices as needed to fully support community partners. The position is the main contact for nonprofit organizations, business units' leadership, and vendors and manages onsite events, including adherence to procedures and policies. Directs business units, including Security, Facilities and Business Technology, to ensure successful event execution. Monitors to ensure guidelines are being followed and has the authority to stop errant behavior

• The Associate Community Center Specialist creates, distributes, and manages community partner surveys and compiles summary reports to inform Shine Bright Community Center manager, Senior Manager Community Affairs, Director of Community Affairs on negative and positive feedback. The role provides feedback reports to various business units to improve the operations of SBCC including Security, Facilities and Business Technology. Actively manage and escalate risk of community partner issues within the community center organizational hierarchy

• Collaborate with Corporate Communication team to highlight community center events across Discover internal and external social media networks. Acquire working knowledge and utilize internal communications channels to inspire employee participation and recognize Community Center events.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Associates

• 3+ years of professional work experience required in nonprofit special events, hotel events, conference centers or similar workplace environment.

• 1+ years previous experience in an administrative/office support role and intermediate proficiency with Microsoft office suite and digital platforms.

• In lieu of education, 5+ years work experience.

Preferred Qualifications

If we had our say, we’d also look for:

• Bachelor's Degree

Application Deadline:

The application window for this position is anticipated to close on Jun-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $52,000.00 to $76,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.